Calspas hot tub being used in a family setting

Privacy Policy

This privacy policy describes how Cal Spas of 1462 East Ninth Street Pomona, California 91766 in the United States-based affiliates and subsidiaries (collectively, “Cal Spas”) may handle and use personally identifiable information (“PII”) you submit directly or indirectly to Cal Spas, whether through your use of any Cal Spas website (each, a “Cal Spas Website”), your offline submission of PII to Cal Spas, your submission of PII to one or more third parties for transmission of the same to Cal Spas, your direct messages through social media to Cal Spas, or otherwise. Cal Spas encourages its users to visit our website and read our Privacy Policy from time to time as we revise and make changes without notice and at our sole discretion.

The purpose of this privacy policy is to help you make an informed decision about whether to use or continue using any Cal Spas Website, whether to submit PII to Cal Spas, and to exercise your choices with respect to your PII. If you do not agree to any of the terms of this privacy policy, please do not use any Cal Spas Website or otherwise submit your PII to Cal Spas. If you need to contact Cal Spas regarding this privacy policy or Cal Spas' use of PII, please direct your inquiries to webmaster@calspas.com.

You can browse parts of each Cal Spas Website without telling Cal Spas who you are. If you choose to provide Cal Spas with PII, you consent to the storage and use of that information pursuant to this privacy policy.

WHAT INFORMATION CAL SPAS MAY COLLECT

Cal Spas may collect any of the following information regarding you:

  • PERSONAL INFORMATION

    Cal Spas may collect personal information that can be used to identify you (i.e., PII). As used herein, PII may include, without limitation, your name, email address, mailing address, telephone number, and any other information that could be used to identify you, your ordering history with Cal Spas' products or services, and your shopping preferences.

  • NON-PERSONAL INFORMATION

    When you visit a Cal Spas Website, Cal Spas may collect non-personal information such as your browser type, the identity of your internet service provider, your computer's operating system, the URL of the previous website you visited, and the IP address of the computer you are using. While none of this information standing alone can be easily used to identify you, it may be combined with PII you provide to Cal Spas.

  • COOKIES

    When you visit a Cal Spas Website, Cal Spas may send a small text file to your computer called a “cookie” that identifies your browser to Cal Spas' server. Many web browsers automatically accept cookies, but as part of the functionality within your browser you usually can choose to decline to accept cookies if you prefer. Any cookie sent to your computer by Cal Spas in connection with your use of a Cal Spas Website does not give Cal Spas access to your computer or to any PII. If you disable your browser's ability to collect cookies from Cal Spas, certain portions of each Cal Spas Website may not work properly during your visit to that website.

WHAT CAL SPAS MAY DO WITH INFORMATION IT COLLECTS

How Cal Spas may use your PPI:

CAL SPAS MAY USE THE PII YOU PROVIDE FOR ANY OF THE FOLLOWING REASONS:

  • To contact and communicate with you regarding your use of a Cal Spas Website

  • To respond to your questions

  • To process a request you may make for information or materials

  • To provide you with promotional information respecting products manufactured and/or distributed by or services offered by Cal Spas, its affiliates, and/or its partners

  • To assist you with products you have acquired through Cal Spas and/or to provide you with warranty services respecting such products

  • To contact you for market research purposes, including, without limitation, the potential customization of a Cal Spas Website according to your interests

  • To improve a Cal Spas Website, to improve Cal Spas' products and services, and to provide the products, services, and customer support you may want

  • For internal record keeping

  • To contact you for market research purposes, including, without limitation, the potential customization of a Cal Spas Website according to your interests

  • To compile statistical records and other aggregate data about usage of a Cal Spas Website in a way that does not personally identify you but that allows Cal Spas to more effectively facilitate the promotion of its products and services to appropriate target audiences. Cal Spas may hire third parties to help it collect and analyze such statistical data, and Cal Spas may share such data with third parties for this purpose.

HOW CAL SPAS MAY USE NON-PERSONAL INFORMATION AND COOKIES

. Cal Spas may compile data regarding your usage of a Cal Spas Website and may analyze traffic log cookies to identify which Cal Spas Website pages you have visited. Such data may help Cal Spas provide you with a better Cal Spas Website by enabling Cal Spas to monitor which pages you find useful and which you do not.

CHILDREN

Cal Spas does not knowingly request, collect, or maintain PII from anyone under the age of thirteen (13) years old without verified parental consent. Cal Spas' intention is to refrain from collecting PII from anyone under the age of eighteen (18) years old, whether through a Cal Spas Website or otherwise. If Cal Spas learns of Cal Spas' collection of PII from anyone under the age of thirteen (13) years old without verified parental consent, Cal Spas will remove this information from the database in which Cal Spas stores it.

SECURITY

Cal Spas treats collected PII as an asset that must be protected and utilizes security protocols and tools to safeguard and prevent PII in Cal Spas' control from unauthorized access and disclosure. However, third parties may nonetheless unlawfully intercept or access transmissions or private communications concerning PII maintained by Cal Spas. Although Cal Spas works hard to protect the privacy of all PII over which Cal Spas has control, Cal Spas does not promise, warrant, or guarantee, and thus you should not expect, that any PII you submit to Cal Spas will always remain private. Your submission, whether direct or indirect, of PII to Cal Spas is therefore done at your own risk.

DISCLOSURES TO THIRD PARTIES

DISCLOSURES TO AFFILIATES, PARTNERS, AND SERVICE PROVIDERS.

Cal Spas may disclose your PII to (a) any Cal Spas affiliate, (b) any Cal Spas subsidiary, (c) any third-party authorized dealer of products manufactured and/or distributed by Cal Spas or by any Cal Spas affiliate or subsidiary; and (d) any third-party entity allowed to act as an authorized warranty service center for products manufactured and/or distributed by Cal Spas or by any Cal Spas affiliate or subsidiary. Any of these entities may use the PII you provide to Cal Spas to contact you regarding products and/or services you acquired from Cal Spas or to discuss products and/or services Cal Spas or any Cal Spas affiliate or subsidiary may have to offer you or in which you may be interested. Cal Spas may also disclose your PII to any service provider that assists Cal Spas in operating any Cal Spas Website and in conducting Cal Spas' business.

OTHER DISCLOSURES GENERALLY PROHIBITED; EXCEPTIONS.

Except as stated herein, Cal Spas does not sell, rent, license, or otherwise permit third parties to access your PII. However, Cal Spas may share PII as it deems necessary in its sole and absolute discretion (a) to prevent an emergency, (b) to protect or enforce the rights of Cal Spas, of any Cal Spas affiliate or subsidiary, or of any third party, (c) to comply with any law, rule, court order, or subpoena, (d) to protect the business, property, or operations of Cal Spas or of any Cal Spas affiliate or subsidiary, or (e) in connection with any sale, acquisition, merger, or other combination of the business of Cal Spas or of any Cal Spas affiliate or subsidiary with any third party.

DISCLOSURES AT YOUR REQUEST

Cal Spas may share your PII with third parties to whom you explicitly ask Cal Spas to send your information.

LINKS TO OTHER WEBSITES

Each Cal Spas Website may contain links to third party websites to which this privacy policy does not apply. If you use any such link to leave a Cal Spas Website, Cal Spas (a) may not have any control over the website to which you may be directed and (b) is not responsible for the protection and privacy of any private information you provide to the operator of that other website. Cal Spas strongly encourages you to read the privacy policy of any website you visit, whether you navigate to that website through a Cal Spas Website or otherwise, to discern what information that third party website may collect from you and how the operators of that third party website may use such collected information.

REVIEW/OPT OUT

If you would like to review your PII as maintained by Cal Spas or remove your PII from Cal Spas' database, please send an email to webmaster@calspas.com. In your inquiry please specify sufficient information such that Cal Spas is able to identify who you are and locate your PII, including without limitation your name and your email address.

PRIVACY POLICY CHANGES

By using any Cal Spas Website or by submitting PII to Cal Spas, you consent to Cal Spas' collection and use of PII consistent with this privacy policy. Cal Spas reserves the right in its sole and absolute discretion to modify any provision in this privacy policy at any time and for any reason consistent with applicable law, and you agree to be bound to any such modification to the same extent as if the modification had been made before you submitted PII to Cal Spas. If Cal Spas modifies this privacy policy, (a) Cal Spas will post the revised privacy policy on each Cal Spas Website, and (b) the modification shall automatically take effect when the modified privacy policy is first posted.

HOW TO CONTACT US

If you have any questions or suggestions regarding this policy or if you wish to ask us to remove or delete your PII, please contact us at webmaster@calspas.com by email or by telephone at 800-225-7727 or by mail at Cal Spas 1462 East Ninth Street Pomona, California 91766.

ABOUT

The Cal Spas brand family of products includes Cal Spas hot tubs and swim spas, and Cal Flame high-end outdoor grills and hardware, barbecue islands, outdoor fireplaces and firepits. From our humble beginnings selling swimming pools to our future in the homes of families around the world, Cal Spas remains committed to giving you new ways to enjoy the outdoors at an unbeatable value for any budget.